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Case Study · Biotechnology · Web Design

+156%
Lead Conversion Increase — Heliogenomics.

How we redesigned Heliogenomics from a cluttered technical pitch into a conversion-focused platform, lifting qualified leads 156% and Core Web Vitals to 94.

Client
Heliogenomics
Industry
Biotechnology
Service
Web Design
Also
Web Development
Headline Result
LIVE
+156%
Lead Conversion Increase
2.1s → 0.8s
Page Load Time
25 → 94
Lighthouse Score
1.8% → 3.6%
Mobile Conversion Rate
The Challenge

The problem we were brought in to solve —
for Heliogenomics.

Heliogenomics is a biotech platform company providing genomic analysis and insights for precision medicine. They came to NetTrackers with a problem common to deep-tech companies: their website was built by engineers for engineers. The site was feature-rich, technically accurate, and hostile to buyers.

The value proposition was invisible. The homepage opened with "Advanced Genomic Intelligence for Clinical Decision-Making" — accurate, but meaningless to a prospect who had just landed. There was no clear account of why a hospital should choose Heliogenomics, what problem it solved, or how it differed from the alternatives.

The site was also built for product browsing rather than decision-making. Five top-level navigation categories, four of them variations on features or use cases. No page addressing cost. No prominent security credentials. Sales content and technical documentation were mixed together, serving neither audience well.

Technical performance compounded it. Images were served at full resolution in dated formats with minimal caching, the Lighthouse score was 25, and prospects were bouncing at 67%. Despite healthy traffic, qualified lead volume was falling.

Heliogenomics
Biotechnology
ClientHeliogenomics
IndustryBiotechnology
ServiceWeb Design
Service 2Web Development
Service 3UX/UI Optimization
What We Did

The approach that delivered the result —
for Heliogenomics.

Web DesignWeb DevelopmentUX/UI OptimizationMobile Optimization

We rebuilt the information architecture around the buyer's decision journey instead of the product's feature list.

The homepage was restructured as problem, solution, proof: a short hero statement a non-specialist can read, the three things hospital administrators actually weigh — turnaround speed, test accuracy, data compliance — then social proof, then one clear call to action to request a live demo rather than a vague invitation to learn more.

We split the mixed audiences into three dedicated paths for hospitals, diagnostic labs and research institutions, each opening with that reader's problem. We added a direct competitor comparison page, which had been missing entirely despite comparison searches being a large share of category demand, and a dedicated security and compliance page bringing HIPAA, CLIA and CAP accreditation out of the footer.

Conversion work followed: the demo request form dropped from eight fields to four, trust signals moved above the fold, stock photography was replaced with real screenshots of the platform, and an ROI calculator let prospects size the saving themselves before speaking to sales.

The site was rebuilt in Next.js with performance treated as a requirement rather than a cleanup task — modern image formats with responsive sizes and lazy loading, mobile-first components tested on real devices, correct heading hierarchy, and Organization schema.

The Results

What the numbers looked like —
when we were done.

+156%
Lead Conversion Increase
2.1s → 0.8s
Page Load Time
25 → 94
Lighthouse Score
1.8% → 3.6%
Mobile Conversion Rate

Qualified leads grew from 24 a month to 61, a 156% increase, and homepage conversion rose from 2.3% to 5.9%. Because total organic traffic was flat year on year, that growth came from converting the same visitors better rather than from buying more of them.

Mobile mattered most. Mobile traffic is roughly half the total, the old site scored 18 on mobile, and mobile conversion doubled from 1.8% to 3.6%.

Technically, Largest Contentful Paint fell from 2.1s to 0.8s, Cumulative Layout Shift from 0.14 to 0.02, and the Lighthouse score rose from 25 to 94. Bounce rate fell from 67% to 38% and time on site went from 1m 22s to 4m 18s — prospects were reading the site instead of leaving it. The sales team's close rate on website leads also improved, from 8% to 11%, which suggests the inbound was better qualified and not merely more plentiful.

“

The redesign transformed how prospects interact with our platform. We went from explaining what we do to showing it. Lead quality improved significantly and our sales team closed deals 35% faster. This wasn't just a facelift — it was a complete conversion machine.

H

Head of Business Development

Heliogenomics

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